Water Utilities Corporation (WUC) last week introduced a new App, dubbed WUCapp, to allow clients to easily access their services and also access available service platforms.
CEO of the Corporation, Mmetla Masire said they have introduced self-service platforms in 2017, to allow their customers full control over the full process so they can pay anytime and anywhere using Unstructured Supplementary Service Data (USSD).
“We want our customers to find the right gateway for themselves and their businesses,” he explained. Masire said they recognise how important and convenient these platforms are. He said that through the USSD service which is accessed by *186# from cell phones and their website www.wuc.bw, customers are able to check and pay bills, report leakages and pipe burst as well as update their account details.
Masire said that introducing WUCapp meant a lot to then, which unlike *186#, can be accessed through all phones. He clarified that the WUCapp operates on smart phones and would be accessed similarly with apps like Whatsapp. Therefore he said that he expected the app to be utilised. “I am confident that what we are gathering to launch, is a product that fits perfectly with our strategy to be a world class water utility,” said Masire.
Masire also noted that their call volume went up in their contact centre, with customers requesting for customer numbers and contact numbers. He urged customers to understand that these numbers ease their water payment processes. “They are all available in your water statement. The good thing is that once the contract has been used, the website or even the smart phone can remember it the next time a customer needs to do something that relates to their water account,” he explained.
WUC toll-free number is 0800 555 555, which he also encouraged clients to always use through their telephones and cell phones. He acknowledged their strategic partners, First National Bank of Botswana, Barclays Bank, Standard Chartered Bank and Botswana Post which provide online banking, App, website and other payment options simultaneously.
Cell City rewards customers
Cell City gave away two Toyota Hilux pick up cars worth about P300 000 and three Hisense televion sets worth P15 000 each to their customers through their annual competition.
In partnership with Hisense and Orange Botswana, Cell City conducts annual competitions to reward their customers and contribute to citizen empowerment. Handing over the cars on Friday, Cell City Chief Executive Officer, Brian White said through the competition they want to satisfy their customers and give back to the community. “Cell City and Orange clients were given a chance to win either a Toyota Hilux pickup or a Hisense television set.
All they had to do was purchase any Hisense mobile phone from a Cell City or Orange retail outlet and fill in the competition form in the store,” said White.Thato Ntshabele, who won one of the cars told the Business Trends that she bought a Hisense cell phone worth P900. 00.
“I never expected that I can win a car. I was just filling the forms and dropped into the entry box and I forgot about it. I am so happy to receive this prize and I thank Cell City for this opportunity,” said Ntshabele. Another winner, Dimakatso Mmusi expressed his excitement saying he had always wanted a van and he is grateful to Cell City.
“I just bought a cell phone worth P899.00 at Cell City Railpark mall, I never expected anything, and I was just submitting the form as I was requested by the shop assistants. This car is very useful to me,” said Dimakatso.
Smecha chillie hits the shelves
For the love of food and the passion to apply modern technology processes in food manufacturing locally, Kgalaletso Mothoagae established her own brand, Smecha specializing in relishes.
She processes and packages chillie in 325 gramms and 1 litre bottles selling at P50 and P150. She told the Business Trends that she decided to process chillies as it is one of the products that are rarely processed in the food industry.
She started cooking it for home consumption and later started selling to friends and currently the product has gone beyond borders at South African Spar shops and Restaurants. “I couldn’t look for any other vegetable as most of them have already been processed in the market. It is my first product of research in the food industry so I found out that I can do good business with this product. This chillie is free from preservatives but still has extended shelf life of 6 months,” said Mothoagae
The Kanye born young lady studied food technology and has the passion to explore the food processing market in Botswana and contribute to reduce the high food import bill. “I wanted to explore more about food and use my skills to contribute to the development of the local food processing and manufacturing industry. I also wanted to supplement my income at the same time,” said Mothoagae.
She has a degree in Food Technology. She says there is a lot of potential for business growth as there is a demand for the product locally and in South Africa. “My main customers are individuals in homes, they have embraced the product, and they love the taste. There is also a market that has been secured in SA; it is available in several shops like spars and some restaurants”. In future, Mothoagae said she would increase the product range to 10 using various vegetables and flavours.
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