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Mascom launches modern contact centre

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Mascom has launched a modern contact centre, which provides telecommunications services to local and international customers. The new company named, Direct BPO provides business process management solutions to domestic, regional and international clients across a range of sectors including telecommunications, utilities, government, finance, retail, e-commerce, travel and logistics, health care and other private sector organisation. Direct BPO offers a broad category of services, which include contact centre outsourcing, sales, and retention and back office services.

Speaking at the launch on Tuesday, Mascom Chief Executive Officer, Jose Couceiro said the launch of the new company is part of the celebration for Mascom’s 20 years of existence in Botswana. “As we celebrate 20 years of success we are looking forward to build our network and increase our footprint,” said Couceiro.

He said through Direct BPO they would be able to offer new and diversified services to local, regional and international companies. Direct BPO Managing Director, Asnath Breseno said the company offers modern telecommunications services, which is not a common business in Botswana. “We are setting up the 121 seat contact centre which offers advanced technology services. This business has the capacity to serve international companies from anywhere in the world. We are a small company with an international reach,” she said. She said currently the company is serving the Mascom call centre and they are still negotiating with other potential clients.

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BSE upgrades online investor access

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A recent BSE opening bell function.

Botswana Stock Exchange Limited (BSEL) will this year introduce a new clearing and settlement system, as part of efforts to improve operations of the bourse.

Speaking at the seventh opening bell ceremony, Chief Executive Officer, Thapelo Tsheole said the development will help improve liquidity and risk management. In addition, the new settlement system replaces the 2008 system while fast tracking introduction of security borrowing and lending, management settlement guarantee fund, as well as identifiers for companies and instrument.

BSEL has already awarded a contract to a Swedish company to implement the system which is also expected to digitalize Initial Public Offering (IPO), allow electronic voting for listed companies during annual general meetings (AGM) for absent shareholders.

The project, which is expected to take eight months once the two parties sign the deal, is part of efforts to have more online investors access for BSEL. Tsheole also revealed that BSEL website will undergo a revamp this year, allowing it to be more analytic, live feed shares, as they trade.“The tender is already out for the website and mobile application. It is a project that we had hoped to implement last year but because of logistic problems, we could not do it,” said Tsheole.

BSEL further plans to introduce two data display screens at CBD and at the stock exchange.“These will assist with information sharing and keep the market updated,” said Tsheole. Meanwhile, BSEL will not change its Automated Trading System (ATS) until 2022, according to Tsheole.“The system supports our strategy to grow the market and increase the average daily turnover levels to 18.0million per day by 2021,” said Tsheole.

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BSE complies with reporting guidelines

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Botswana Stock Exchange Limited (BSEL) has become the 5th bourse in Africa to comply and publish Environment, Social and Governance (ESG) reporting guidelines.

The development comes a year after BSEL became a partner exchange of the United Nations Sustainable Stock Exchange (SSE) Initiative.“The BSE made a commitment to publish guidance on ESG Reporting. This commitment has been fulfilled.“

We are the 42nd among the 81 SSE Partner Exchanges globally and the 5th in Africa to do this,” said Kgotla Segwe, Market Development Specialist at Botswana Stock Exchange Limited.
Other stock exchanges that have complied with the SSE initiative on the continent are from South Africa, Nigeria, Morocco and Egypt.

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